Leading in Childcare, Family, and Housing Law

Our Policies and Procedures

At Gillian Radford & Co, we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

Making a complaint will not affect how we handle your case.

You can raise your concerns with the Legal Ombudsman Authority.

If we cannot resolve your complaint, The Legal Ombudsman can help. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within Six Months of Receiving a Final Response to Your Complaint
  • No More Than Six Years from the Date of Act/Omission; Or
  • No More Than Three Years from When You Should Reasonably Have Known There Was Cause for Complaint

If you would like more information about the Legal Ombudsman, please contact them.

Ombudsman Contact Details

The Legal Ombudsman Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability, or other characteristic.

Got Any Questions?

Find out more about the policies and procedures that inform our solicitors’ practices.

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