Leading in Childcare, Family, and Housing Law

Our Policies and Procedures

Name: Gillian Radford & Co
Address: 453 Harrow Road, London, W10 4RG
Telephone: 020 8960 4366

At Gillian Radford & Co, we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. Please find attached a copy of our complaints policy. If you would like to make a formal complaint, then you should contact the Office Manager Graeme Fraser on 020 8960 4366 or by email at graeme@gillianradford.co.uk. If Graeme is not able to resolve your complaint then it will be passed to the Principal, Martine Foley to deal with. Martine can be contacted on 020 8960 4366 or by email at martine@gillianradford.co.uk.

In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you should contact the Office Manager Graeme Fraser on 020 8960 4366 or by email at graeme@gillianradford.co.uk. If Graeme is not able to resolve your complaint then it will be passed to the Principal, Martine Foley to deal with. Martine can be contacted on 020 8960 4366 or by email at martine@gillianradford.co.uk.

Making a complaint will not affect how we handle your case.

You can raise your concerns with the Legal Ombudsman Authority.

If we cannot resolve your complaint, The Legal Ombudsman can help. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within Six Months of Receiving a Final Response to Your Complaint
and
No More Than Six Years from the Date of Act/Omission; Or
No More Than Three Years from When You Should Reasonably Have Known There Was Cause for Complaint. If you would like more information about the Legal Ombudsman, please contact them.

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

Ombudsman Contact Details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

The Legal Ombudsman Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability, or other characteristic.

Our Terms And Conditions

Our Privacy Notice

Got Any Questions?

Find out more about the policies and procedures that inform our solicitors’ practices.

Enquire Further Now